Question 1

When is your next challenge?

Accepted Answer

Our next Challenge starts on Monday 2nd February. Check out of Bootcamp and Mums and Bubs pages for details

Question 2

How do the memberships work?

Accepted Answer

All our memberships are on a fortnightly auto-renewing basis and payments are in advance. You can cancel or hold at anytime we just ask for 7 days notice. Please see here for our full terms and conditions.

Question 3

Where can I download the APP?

Accepted Answer

Click here to download the app for iPhone or here for android.

Question 4

Do classes need to be booked?

Accepted Answer

Yes all classes need to be booked online or via our app. We recommend using the app to manage your schedule.

Question 5

Can I book a recurring class?

Accepted Answer

Absolutely! If you always attend the same classes you can set your booking up as a recurring one. Each class booking will then appear separately in the my schedule tab of the app. You can then cancel a particular date individually in the my schedule tab (up to 30 minutes before that session) without affecting future bookings.

1) Select the class you would like to book as a recurring session.

2) Click the "Does not repeat" button.

3) Turn the slider to "on"

4) Update frequency to weekly

5) Select when this will end. You can either put a number of sessions or select a date when this booking will end.

Question 6

What is the cancellation policy for classes?

Accepted Answer

We understand life gets in the way sometimes so we have a very flexible policy. All classes can be booked or cancelled up to 30 minutes before without penalty. Any late cancellations or no-shows will forfeit that class.

Question 7

What is the free childcare?

Accepted Answer

Childcare is included in every Mums and Bubs Class. All our nannies are experienced with children and have their WWCC. To learn more about our nannies please visit our Mums and Bubs page here. The nannies can take children from 6 weeks old to school age. They will be setup near (but not too near as to cause a distraction!) to where you train and will contact the trainer by phone if there are any issues during the session.

Question 8

What are the challenges?

Accepted Answer

Our unique training schedule offers 5 different 10 week challenges through the year. These are designed to keep you motivated and keep your body and mind challenged.

Question 9

Can I join at any time?

Accepted Answer

Absolutely! You can sign up or do a trial at any time and jump into whichever challenge is currently on.

Question 10

What happens if I miss a session?

Accepted Answer

Unlike many gyms and fitness groups we do offer make-up sessions. If life gets in the way and you miss a session one week you have the opportunity to make it up over the next two weeks.

Question 11

What happens if it rains?

Accepted Answer

We train rain hail or shine. We do not cancel sessions. We have wet weather options nearby for each park. Please check the location pages to see where they are for each park. Your trainer will let you know in the morning via our WhatsApp groups if you need to go to the wet weather spot.

Question 12

Can I bring my dog?

Accepted Answer

Feel free to bring your dog but we do ask for them to be tied up during sessions.

Question 13

I'm a member, why am I getting a page asking me to pay when I book a class?

Accepted Answer

If you see the following page..

This means you have completed all your sessions within your membership for the week that you are trying to make a booking for.

Do not buy a new membership. To upgrade your membership please contact us at team@healthyhabit.com.au

If you think that you are have a session left that week please check the "my schedule" tab to ensure you are not booked into another class you no longer want. You can cancel any unwanted bookings in that tab by clicking the red cancel button (up to 30 minutes before the scheduled start time)

If there are no excess classes booked in the my schedule tab and you think you should still be able to book please get in touch and will look at your account for you :-)

Remember that make up sessions will expire at the end of the following week. I.E if you miss a class on Tuesday you will have all of the next week to make it up it will not expire the following Tuesday.

FAQ'S

Frequently Asked Questions